The Skilled Facilitator
Successfully resolving conflict is one of the most important tasks in management and leadership. Schwarz, a Harvard-educated organizational psychologist, teaches us how to do just this in this well-received book. Its success can be demonstrated by the fact that it now resides in its third edition. (This review only applies to the second edition.) Schwarz tells us how to be not just a facilitator but a skilled facilitator of discussion within organization. He consults with…