Upstream: The Quest to Solve Problems Before They Happen
American business culture is built around heroes that “save the day.” Perhaps bigger heroes, however, are those unheralded ones who quietly prevent problems from happening in the first place. To do so does not just require seeing a problem and a solution; it requires identifying the root cause and a solution to that root cause. It demands going “upstream” to deal with the issues that cause downstream issues. Dan Heath contends that few organizations and…