I work in software at a research lab in an academic medical center. We produce new software to address large problems, locally and globally. Although our organization’s formal structure is hierarchical, our informal structure very much resembles a matrix – not uncommon in research labs. In business, a matrix organization occurs when people report to more than one manager. In my work, most teams I’m near are cross-functional. I recently moved from a developer role into a role as a program manager, and I identified this book as a way to think through our informal matrix so that I can make better decisions.
Do I feel able to make better decisions after reading? The answer is a resounding yes. As I read, I noticed that I can avoid reacting to cultural practices less and think through strategic outcomes more. I am better equipped to discuss and resolve conflicts, which inevitably arise in matrix organizations. In short, I am able to discuss and deliberate better, which is the essential skill in a research lab.
A great deal of the book talks about how to organize large groups of people and is clearly geared to the C-suite crowd. I did not find these sections nearly as enlightening for my personal situation. However, other sections of the book discussed the interpersonal and cultural changes required to implement the matrix. These chapters were supremely helpful for me. I was able to chart out the effects of actions that I might take. Therefore, it helped me avoid potential missteps.
I still have a lot to think through in order to apply to my work, but at least I’m able to think about the issues clearly. It’s natural for humans to raise questions about the power structures around them. Galbraith’s book facilitates that when the organizational structures are flatter, more informal, and centered around consensus. From what he says, matrix structures can work in almost any industry, so navigating these waters as a manager and a leader can only enhance the prowess of one’s business – and of one’s own career.
Designing Matrix Organizations That Actually Work: How IBM, Procter & Gamble, and Others Design for Success
By Jay R. Galbraith
Copyright (c) 2009
Jossey-Bass
ISBN13 9780470316313
Page Count: 258
Genre: Management, Organizational Leadership
www.amazon.com